11phcash Privacy Policy

1 Introduction

11phcash ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the 11phcash platform at 11phcash.vip. This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This policy applies to all personal data processed by 11phcash in connection with your use of our website, mobile platform, customer support services, and any other services we provide. It is intended to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC).

By registering an account on 11phcash or by continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this policy, please discontinue use of the 11phcash platform.

2 Personal Data We Collect

11phcash collects the following categories of personal data:

Identity and Contact Data:

• Full legal name
• Date of birth (to verify the 21+ age requirement)
• Gender
• Nationality and country of residence
• Email address
• Mobile phone number
• Residential address (city, province, postal code)

Identity Verification (KYC) Data:

• Government-issued ID number (PhilSys National ID, passport, driver's license, SSS ID, UMID, PRC ID, or equivalent)
• Copies of identity documents submitted for KYC verification
• Selfie or facial image submitted for identity verification purposes

Financial Data:

• GCash or PayMaya account number (mobile number)
• Bank account details (account name, account number, bank name) for withdrawal processing
• Transaction history including deposits, withdrawals, and wager records

Technical and Usage Data:

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Login timestamps and session duration
• Pages visited, games played, and features used on the 11phcash platform
• Cookies and similar tracking data (see Section 9)

Communications Data:

• Records of your communications with 11phcash customer support, including live chat transcripts and email correspondence
• Feedback, complaints, and survey responses

3 How We Collect Your Data

11phcash collects personal data through the following means:

• Direct collection: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the 11phcash platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from KYC service providers; fraud prevention data from anti-fraud partners; payment data from GCash, PayMaya, and banking partners in connection with your transactions.

4 How We Use Your Personal Data

11phcash uses your personal data for the following purposes:

• Account management: To create, maintain, and manage your 11phcash account, including verifying your identity and age (21+).
• Service delivery: To provide access to games, process deposits and withdrawals, and deliver the full range of 11phcash platform features.
• KYC and compliance: To verify your identity in compliance with PAGCOR regulatory requirements and applicable anti-money laundering (AML) laws.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, and other security threats.
• Customer support: To respond to your inquiries, resolve complaints, and provide technical assistance.
• Responsible gaming: To monitor gaming behavior and apply responsible gaming tools such as deposit limits, session reminders, and self-exclusion where appropriate.
• Marketing and promotions: To send you information about 11phcash bonuses, promotions, and new features, where you have consented to receive such communications. You may opt out at any time.
• Platform improvement: To analyze usage patterns and improve the 11phcash platform, user experience, and game offerings.
• Legal compliance: To comply with applicable laws, regulations, court orders, and regulatory directives, including those of PAGC OR and the NPC.

5 Legal Basis for Processing

11phcash processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing is necessary to perform our contract with you — specifically, to operate your 11phcash account, process transactions, and deliver gaming services.
• Legal obligation: Processing is required to comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering obligations, and NPC directives.
• Legitimate interests: Processing is necessary for the legitimate interests of 11phcash, including fraud prevention, platform security, and service improvement, provided those interests are not overridden by your rights and freedoms.
• Consent: For certain processing activities — such as sending marketing communications or using non-essential cookies — we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing and Disclosure

11phcash does not sell, rent, or trade your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this policy:

• Payment processors: GCash, PayMaya/Maya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your deposits and withdrawals. These providers process your data under their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party service providers that assist 11phcash in verifying your identity and age in compliance with regulatory requirements.
• Fraud prevention and security partners: Service providers that help 11phcash detect and prevent fraudulent activity, money laundering, and other security threats.
• IT and platform service providers: Cloud hosting, data storage, and technical infrastructure providers that support the operation of the 11phcash platform. All such providers are bound by data processing agreements that require them to protect your data.
• Regulatory and law enforcement authorities: PAGCOR, the NPC, the Anti-Money Laundering Council (AMLC), and other government authorities where disclosure is required by law, court order, or regulatory directive.
• Professional advisers: Lawyers, auditors, and other professional advisers where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

7 Data Retention

11phcash retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account data: Retained for the duration of your active 11phcash account, plus a minimum of 5 years after account closure, in compliance with PAGCOR record-keeping requirements and anti-money laundering regulations.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, as required by the Anti-Money Laundering Act (AMLA) and its implementing rules.
• KYC documents: Retained for a minimum of 5 years after the end of the business relationship, or longer if required by applicable law or regulatory directive.
• Customer support records: Retained for 3 years from the date of the last interaction, unless a longer period is required for ongoing dispute resolution or legal proceedings.
• Marketing consent records: Retained for the duration of your consent and for 3 years thereafter as evidence of consent.
• Technical and usage data: Retained for up to 24 months from collection, after which it is anonymized or deleted.

When personal data is no longer required, 11phcash will securely delete or anonymize it in accordance with our internal data disposal procedures.

8 Data Security

11phcash implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:

• Encryption: All data transmitted between your device and the 11phcash platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest.
• Access controls: Access to personal data is restricted to authorized 11phcash personnel and service providers who need it to perform their functions. All access is logged and monitored.
• Two-factor authentication: 11phcash supports two-factor authentication (2FA) for player accounts to provide an additional layer of security against unauthorized access.
• Regular security assessments: We conduct regular vulnerability assessments and penetration testing to identify and address security weaknesses in our platform.
• Incident response: 11phcash maintains a data breach response plan. In the event of a personal data breach that poses a real risk to your rights and freedoms, we will notify the NPC and affected players in accordance with the requirements of the Data Privacy Act.

9 Cookies and Tracking Technologies

11phcash uses cookies and similar tracking technologies to enhance your experience on our platform. A cookie is a small text file placed on your device when you visit a website. We use the following types of cookies:

• Strictly necessary cookies: These cookies are essential for the 11phcash platform to function correctly. They enable core features such as account login, session management, and security. These cookies cannot be disabled.
• Functional cookies: These cookies remember your preferences — such as your preferred language and display settings — to provide a more personalized experience on 11phcash.
• Analytics cookies: These cookies collect anonymized information about how players use the 11phcash platform, such as which pages are visited most frequently and how players navigate between sections. This data helps us improve the platform. We use analytics tools that process data in aggregate form only.
• Marketing cookies: With your consent, we may use cookies to deliver relevant promotional content about 11phcash offers and features. You may withdraw consent for marketing cookies at any time.

You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the 11phcash platform. For more information on managing cookies in popular browsers, refer to your browser's help documentation.

10 Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 11phcash:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed — which is the purpose of this Privacy Policy.
• Right of access: You have the right to request a copy of the personal data that 11phcash holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller where technically feasible.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) if you believe that 11phcash has violated your data privacy rights.

To exercise any of these rights, please contact our Data Privacy Officer via live chat or at [email protected]. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

11 Children's Privacy and Age Restriction

The 11phcash platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. We do not knowingly collect personal data from individuals under the age of 21.

During registration, all players are required to confirm that they are at least 21 years of age. 11phcash conducts age verification as part of the KYC process and will immediately suspend any account found to belong to a person under 21 years of age.

If 11phcash discovers that personal data has been collected from a person under 21 years of age without appropriate verification, we will delete that data promptly and close the associated account.

12 International Data Transfers

11phcash primarily processes and stores personal data within the Philippines. In certain circumstances, personal data may be transferred to or processed by service providers located outside the Philippines — for example, cloud infrastructure providers or KYC verification partners operating in other jurisdictions.

Where such transfers occur, 11phcash ensures that appropriate safeguards are in place to protect your personal data, including:

• Transferring data only to countries or organizations that provide an adequate level of data protection as recognized by the NPC.
• Entering into data processing agreements with international service providers that include standard contractual clauses approved by the NPC.
• Conducting due diligence on all international service providers to ensure they maintain appropriate security standards.

By using the 11phcash platform, you acknowledge that your personal data may be transferred internationally in accordance with the safeguards described above.

13 Changes to This Privacy Policy

11phcash reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the 11phcash platform at least 7 days before the changes take effect, where practicable.

The effective date and version number at the top of this page will always reflect the most current version of the policy. We encourage you to review this Privacy Policy periodically to stay informed about how 11phcash protects your data.

Your continued use of the 11phcash platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, please discontinue use of the platform and contact us to close your account.

14 Contact Us & Data Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 11phcash handles your personal data, please contact our Data Privacy Officer through the following channels:

• Live Chat: Available 24/7 directly on the 11phcash platform — the fastest way to reach us.
• Email: [email protected] — please include "Privacy Request" in the subject line for faster routing.

We are committed to resolving all privacy-related inquiries promptly and transparently. If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.